Last updated: 30 Apr 2024
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How does your subscription model work?
If you've chosen Open edX for your learning platform, you'll find two main deployment options: on-premise or SaaS-based. With On-premise, you handle hardware and customization; with SaaS like edSPIRIT, everything's managed in the cloud within 20 minutes. Plans, Starter, and Premium cater to different needs, while Enterprise suits larger institutions. Billing cycles start upon instance creation, with monthly or annual subscriptions, and you can cancel anytime before your cycle ends.
How does a change of plan work?
You can switch plans between “Starter” and “Premium” or adjust your active user limit anytime. This will immediately put you in the new plan and/or tier. Your billing will be prorated and be based on the new status from the date of change. Your credit card may be charged right away if your new plan and tier are more expensive.
Who is an active user?
edSPIRIT distinguishes between “registered users” and “active users.” Your learning system can take any number of registered users who can log in and browse a list of courses. Active users are those users who have registered in one or more courses in a billing cycle. These are considered active users in that cycle.
Can I cancel and what happens if I cancel?
Yes, you can easily cancel your subscription before your billing cycle and continue to enjoy the product until the end of the cycle. Once you cancel and end the billing cycle, your credit card may only be charged for any owing fees due to exceeding active users or other surcharges. All accesses will be suspended. We recommend that you export all your courses before this happens. Upon suspension of access and for three months, we will continue to hold your instance in a paused status. No one can access it, but you can always resume your subscription. Once this period is up, all the data will be removed.
How do active users affect pricing and what if our active users change?
Our plans are based on tiers of active users, starting from 50 and increasing. You choose your plan based on your anticipated user count. Billing comprises two parts: plan-based billing, where you prepay a flat fee at the beginning of each cycle (monthly or yearly), and surcharge billing, where any overage incurs a variable cost of $2.5 per active user, billed at the end of each month.
What if my credit card is denied during any billing cycle?
We will be retrying your card, but if it fails repetitively, we will email you and ask you to remedy that. If the payment is not done within three months, then your instance will be put on the suspension stage. Your data will be preserved and you can always activate it. Three months after suspension, your site will be completely removed.
Do you offer a free trial?
A one-month free trial is available for you to see how edSPIRIT fits your needs.
How do I know which features are essential for me?
Our help center has many tips to help you in your decision. You can also chat with one of our friendly sales executives. These are some of the ways to get help: Chat and help widget at the lower right-hand corner of your screen.
How long does it take to create my site?
In most cases, it is about 40 minutes. There is no manual work involved and the time is for deployment and delivery in the cloud.
I cannot decide. Can I talk to you?
These are some of the ways to ask for advice: Chat and help widget at the lower right-hand corner of your screen.
Why do you take credit cards for free trial?
When you use the one-month trial, it is free. However, after one month, similar to all other cases, we will bill you for the average at the end of each month.
What if I do not want to continue after the one-month trial?
If you decide to utilize your one-month trial with edSPIRIT, your account will automatically be upgraded to a premium subscription, and you will be charged accordingly. If you prefer not to continue with the premium subscription, click on "Cancel Subscription", and your instance will be suspended. However, Data is preserved, and you can always request that we activate it.
Detail
Type
FAQs
Created At
01 Jan 2024